We have to ask you to read these terms & conditions carefully as a pre-requisite prior to any service engagement with Shuttle Dev Ltd.

Limitation of Liability

Except to the extent prohibited by law, Shuttle Dev Ltd shall not be liable to any:

person who accesses the www.shuttledev.com site or any of the materials for any direct, indirect, special, consequential damages or awards of any kind, which may result from the use or inability to use any company website or any of the materials.

Disclaimer

The materials and the .com sites are provided on an “as is” and “as available” basis and www.shuttledev.com gives no warranties, express, implied or statutory as to merchantability or fitness for purpose of the materials or that any of the materials or the www.shuttledev.com sites will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no such warranty is given that any website operating under Shuttle Dev Ltd company and the materials are free from any virus or other malicious destructive or corrupting code, programme or macro. Shuttle Dev Ltd does not warrant that any company websites sites or the server(s) that make them available are free of any virus or other harmful elements.

Reference in the any company websites and/or materials to any hypertext link, product, process or service does not imply Shuttle Dev Ltd’s support for, or endorsement or recommendation of, the provider thereof or the product, process or service to which reference is made. Company website sites may contain links to other web sites, resources or other third parties.

Shuttle Dev Ltd is not responsible for the availability of these external web sites or their contents and is neither a sponsor, partner, promoter or publisher of such sites or their contents and accepts no liability in relation thereto.

Shuttle Dev Ltd Service Terms & Conditions

These terms and conditions shall apply to the Agreement between “Shuttle Dev Ltd” and the “Client” applying for the provision of services by Shuttle Dev Ltd.

These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters.

No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions.

Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

Definitions

In this Agreement, the following expressions shall mean:- “Shuttle Dev Ltd.” – Shuttle Dev Ltd its, employees, consultants, agents or those businesses operating under agreement / licence.

“Client” – individual, business, partnership, company or charity obtaining or proposing to obtain goods or services from Shuttle Dev Ltd.

“Intellectual Property Rights” – copyrights, patents, registered and unregistered design rights, topography rights, trademarks and service marks and applications for any of the foregoing, together with all trade secrets, know-how, rights to confidence and other intellectual and industrial property rights in all parts of the world.

“Inappropriate Material” – material that under the laws of any jurisdiction where the material can be accessed is or may be any of the following:- abusive, defamatory, harmful, libellous, malicious, obscene, pornographic, profane, threatening, unlawful, infringes any Intellectual Property Rights, constitutes or encourages a criminal offence or contains a virus, worm, trojan horse or other harmful code 

“Relevant Legislation” – such laws of England and the Client’s country as relate to data protection and any laws of England and the Client’s country governing Inappropriate Material.

“Services” – the services identified to be provided by Shuttle Dev Ltd to the Client on any letter of confirmation, quotation or other correspondence method from Shuttle Dev Ltd to the Client.

Payment & Services

Shuttle Dev Ltd will carry out work for clients in accordance to their instructions, as agreed between Shuttle Dev Ltd and the client.

All work produced, digital based or otherwise by Shuttle Dev Ltd remain the property of Shuttle Dev Ltd until payment for such products is received in full. 

Payment terms are strictly adhered to from Shuttle Dev Ltd.

With regards any website design & development service, the client has a period of up to 28 working days to approve any such work. Shuttle Dev Ltd will carry out, free of charge, minor modifications & errors as suggested/pointed out by client, subject to the condition that the changes suggested by the client are not unreasonable and do not involve substantial deviation from the original contract between Shuttle Dev Ltd and the client.

In areas of dispute, Shuttle Dev Ltd. will have the final say with regards what constitutes an unreasonable request. Non-delivery or non-performance of services by any third party shall not give the Client any right to delay any payment to Shuttle Dev Ltd or to make any claim whatsoever against Shuttle Dev Ltd.

Any additional services requested, at any time, will be charged at the current standard rates.

The Client agrees to make payment for the Services by payment of invoice within 28 days of the invoice date via current acceptable payment methods. If any monies become overdue for payment Shuttle Dev Ltd may remove any work carried out, both current or past service, without prior notice that Shuttle Dev Ltd provided, without prejudice to Shuttle Dev Ltd rights to claim for the first monies owed and costs of collection.

It is worth noting that any action related to the taking down of any service is not taken lightly & will, more often than not, be after more than one attempt to recover unpaid monies through verbal or email discussions.

If payment is not made on the due date Shuttle Dev Ltd shall be entitled, without limiting any other rights, to charge additional administrative charges that Shuttle Dev Ltd may result in due to late or delayed payment.

Payments made for services in relation to time periods i.e. hosting and web maintenance contracts are non-refundable should you choose to terminate during service period.

Invoices are sent by email, however, the Client may choose to receive hard copies via post, but these will be subject to an additional cost to cover postage & admin fees.

All prices quoted in any proposal are valid for 28 days from date of proposal.

Indemnity

The Client hereby agrees fully to indemnify and keep indemnified and hold harmless Shuttle Dev Ltd from and against any and all claims, costs, damages, losses or liability (whether civil or criminal) and expenses (including, but not limited to, legal fees) sustained or incurred by Shuttle Dev Ltd directly or indirectly and any claim brought against us by a third party resulting from the provision of Services by us to you and or your use of the Services and the Server and in any jurisdiction as a result of:

• i) the provision by Shuttle Dev Ltd to the Client of any Service, or
• ii) any breach by the Client of any of its warranties contained in this Agreement; or
• iii) any content material or required mode of operation supplied or specified by the Client for any Service; or
• iv) any breach by the Client of any of its obligations in this Agreement.

The Client undertakes that it will not transmit Inappropriate Material, infringe the Intellectual Property Rights of any third party, or transmit bulk email (spamming). The Client acknowledges that it is responsible for complying with any Relevant Legislation.

The Client acknowledges and agrees that Shuttle Dev Ltd is not responsible for the security of the contents of email sent or received by the Client, and that Shuttle Dev Ltd are not responsible for nonreceipt, non-delivery or mis-routing of email or any failure of the email system.

We do not guarantee that the Server will be free from unauthorised users or hackers.

Where products or services supplied by Shuttle Dev Ltd to a client are supplied to

Shuttle Dev Ltd by third parties, the client agrees to be bound by any terms and

conditions of that supplier and any licence agreements and fully indemnifies Shuttle Dev Ltd in every respect.

Force Majeure

Shuttle Dev Ltd shall bear no liability for loss, damage or delay howsoever arising caused by circumstances outside its control.

Neither party shall be liable for any delay in meeting or for failure to meet its obligations under the agreement due to any cause outside its reasonable control including (without limitation) Acts of God, war, riot, malicious act of damage, fire, flood, acts of any government or public authority, failure of the public electricity supply, failure of any telecommunications service provider, failure or delay on the part of any sub-contractors beyond its reasonable control or the unavailability of materials.

Further, Shuttle Dev Ltd shall not be liable for any such delay or failure resulting from a request by the Client for any change made to the supply of any service being provided.

If Shuttle Dev Ltd is prevented from meeting its obligations due to any of the aforesaid

causes it shall notify the Client of the circumstances and the Client shall grant a reasonable extension for the performance of the Agreement.

Copyright

The copyright, patent, and other intellectual property rights (“IPR”) in the Services provided by Shuttle Dev Ltd shall vest with Shuttle Dev Ltd until full payment is made & cleared.

Confidentiality

Shuttle Dev Ltd acknowledges that this Agreement creates a confidential relationship between Shuttle Dev Ltd and the Client and that information concerning the Client’s business affairs, customers, vendors, finances, properties, methods of operation, computer programs, and documentation, and other such information, whether written, oral, or otherwise, is confidential in nature. All such information concerning the Client is hereinafter collectively referred to as “Confidential Information.”

Shuttle Dev Ltd agrees to take reasonable steps to ensure that its staff and subcontractors are bound by the provisions of this clause.

This Clause shall not apply to information that is or becomes public knowledge otherwise than through the default of the party concerned, or is already in the receiving party’s possession, or is legally acquired by such party from a third party, or is required by law to be disclosed.

Shuttle Dev Ltd may seek, and the Client shall not unreasonably withhold, permission to publicise Shuttle Dev Ltd’s involvement directly by its brand logo symbol affixed to any digital and / or printed service, or through press and other media.

Termination

Termination of an agreement can be effected as follows:

• a) Either party may terminate this agreement by giving written notice subject to condition (b).
• b) Shuttle Dev Ltd may terminate this agreement at any time by giving 7 days written letter or email notice to the Customer if the Customer commits any breach of this agreement including but not limited to non-payment of any amount on the due date.

Minimum 3 months cancellation notice period is required by the Client for all contract based services after the contractual period is served.

Following any cancellation by the Client, all copyright and ownership of the Services will remain that of Shuttle Dev Ltd until the Client has fulfilled any outstanding payment(s) due on their Client account. As such, until payments are cleared, no Client account files/service

handover can take place until such a time when payments are cleared in Shuttle Dev Ltd’s bank account.

No refund of any payments made by the Customer will be made by Shuttle Dev Ltd where termination takes place.

If this agreement is terminated by the client within the period stated in condition (b) then the full amount outstanding will become payable by the Customer to the Shuttle Dev Ltd forthwith.

Complaints & Disputes Procedure

We try to attain best levels of service but we feel it is important that a Complaints Procedure be outlined for such rare events. If you have a complaint related to any aspect of our operations, then we strongly advise that you send in a detailed email to ad***@sh********.com or post to address (see contact us page for details) providing the following details:

1. Nature of the complaint/comment
2. Confirm the person &/or department you are complaining about, outlining what you consider they did wrong
3. Please give specifics & any evidence about how you have been affected by this issue
4. How you feel we can resolve this issue
5.  Any other information you feel is related & important

Upon receiving the complaint, please allow at least 10 working days for us to get back to you with any further queries or an answer. Please note that points 1 through to 4 are mandatory, without any of which, the complaints procedure cannot be logged officially on our systems.

After receiving our official response, if you are still unhappy with the response then you have the right to escalate the matter for the attention of the Company Directors. This is undertaken via a face to face meeting (for companies within Birmingham) or via telephone (for companies residing outside Birmingham). This meeting is a final step avenue where you can discuss your points as required with final decision makers. Our complaints & disputes procedure is robust & is proven to resolve matters on behalf of a client looking for a reasonable resolution. If you are still not happy with the solution provided, we strongly recommend an independent mediation.

As a company, we wish to retain Clients & will do our best in this regard. However, the complaints procedure is there to ensure that all Clients have access to a sincere & transparent avenue to air their complaints / comments & allow both parties to arrive at a mutually beneficial solution.

As a Client you have options to other methods of resolving the matter however, not engaging with the complaints procedure as the first port of call will be seen as not being sincere in resolving any issue(s), this will also form part of any defence we deem fit, reflecting reluctance on behalf of the Client to arrive at a solution.

General

Shuttle Dev Ltd. reserves the right at any time without notice to remove any Client from its services, web hosts, for breach of Inappropriate Material, or for linking to Inappropriate Material.

The Client is deemed to have accepted and agreed to these Terms and Conditions by notifying Shuttle Dev Ltd of their intention to commence/continue with the services provided by Shuttle Dev Ltd, or by paying or continuing to pay any order, invoice or regular Payment.

Notices

Any notice to be given by either party to the other may be sent by either e-mail or by post to the address of the other party or such other address as such party may from time to time have communicated to the other in writing. If the notice is sent by email, it will be assumed to be received on the day. If post mailing was used, it shall be deemed to be served five working days following the date of posting to allow time for seasonal delivery variations.

Law

English Law shall govern this Agreement and the parties submit to the exclusive jurisdiction of the English courts. Company Registration No. 13573097. Registered in England and Wales. Registered Address: Shuttle Dev Ltd, 63-66 Hatton Garden, London, England, EC1N 8LE, United Kingdom. Shuttle Dev Ltd reserves the right to amend the terms & conditions without any prior notice. 

Last Revised March 2025